The need for a more strategic IT partnership that included vCIO level consulting along with more attentive day-to-day IT management and support for faculty and students compared to their previous provider.
“We are exceedingly happy with our decision to switch to Technology Lab for our IT management and support. While technology should be a source of efficiency for an organization, all too often for schools it is a major source of frustration and wasted energy. That was certainly the case for us before we began our partnership with Technology Lab. While there are many things that we appreciate about our work together, three areas stand out the most. First is their technological expertise. Technology Lab has an incredibly knowledgeable team with experts in different areas that ensure problems are thoroughly solved or prevented from happening in the first place. Second, while their staff is always professional and considerate, we have been consistently impressed by how well they respond to feedback. TL clearly strives to get things right the first time. However, when that doesn’t happen, they are quick to figure out what went wrong and make sure it won’t happen again. Finally, our school has been significantly strengthened by Technology Lab’s support and guidance as we have collectively planned projects like our school’s IT security, virtual learning, and G-Suite structures and permissions. Technology Lab clearly understands the K-12 education market. Each day, their primary focus is that our teachers and students spend their time and energy focused on learning.”
– Jeff Warren, COO & CFO, Believe Memphis