Case Study: Healthcare Technology Client — 125+ Employees

The Challenge

Clients within the healthcare sector grapple with compliance and efficiency, both of which are elements that—if mismanaged—can cost time and money. This client’s internal IT team was kept busy by day-to-day IT and compliance management tasks. But, the client knew that the team would be best utilized if they could work on internal business initiatives and projects. Prior to working with Technology Lab, the solution seemed to be hiring multiple vendors. However, managing multiple vendors would have spent valuable time and resources, making the overall effort less impactful. 

Why Technology Lab? 

  • Increased efficiency while ensuring compliance
  • Increased capacity for internal IT team to focus on core-focus initiatives 

After partnering with Technology Lab, this client loves the agility, attentiveness, and flexibility of our team. They particularly appreciate our willingness to go above and beyond contractual expectations. One aspect that speaks to Technology Lab’s dedication to the client’s efficiency is our newly implemented custom employee onboarding process.

With the new process, an incoming employee can enlist in all technology-related hardware and software without needing to be guided or trained by a team member. In addition, we’ve created a monthly reporting process to ensure that the client has the information they need to uphold HIPAA compliance. These custom services make way for the team’s maximum productivity while minimizing waste. 

“Technology Lab’s team is agile, attentive, and flexible in their support. They go above and beyond what’s in our agreement to ensure we are taken care of.”

Technology Lab provides the client with exactly what they need to increase productivity: one single vendor that takes daily IT and compliance tasks off of the internal IT team. The solutions we’ve created for this client have made way for sustainable growth in a secure and compliant IT environment.

Services Provided

  • Managed IT Services

     

    • Help Desk Support
    • Proactive Monitoring & Maintenance
  • Enterprise Mac & Network Management

     

    • Security
    • Workstations
    • Mobile Devices
  • Ongoing IT Strategy and Consulting (vCIO)
  • Network Redesign

     

    • Network Clean-Up
    • Wifi Optimization
    • Network Expansion
    • Cabling Strategy