Case Study: Mac Environment Client — 40+ Employees

The Challenge 

Mac environments bring their own needs and challenges to the table—a table that is already full of daily IT tasks and compliance requirements. To run as efficiently as possible with minimal downtime, Apple products require unique attention, Apple-certified parts, and Apple-certified technicians. This client sought out a managed services provider that could offer both product-specific expertise and IT leadership. The central need was a provider that could take over technology challenges, which were previously being handled by executive-level members of their team.   

Why Technology Lab? 

  • Apple Authorized Service Provider to manage a Mac environment
  • Increased efficiency and custom solutions to achieve that goal
  • Increase in executive leadership’s capacity to focus on core initiatives

After partnering with Technology Lab, this client appreciates our team’s strategic approach to integrating the right technologies to fit their business. Technology Lab’s certification as an Apple Authorized Service Provider (AASP) further serves the technology strategy for this client as they run on a Mac environment. 

The client not only looked to offload day-to-day IT tasks but also needed custom-built solutions. Our custom employee onboarding and offboarding processes provide a significant decrease in wasted resources. In addition, we deployed a solution for this client to consolidate all users into GSuite from multiple different email platforms. For the first time, this client can use the calendar, mail, and chat functionalities on one common platform. 

“We are thrilled with Technology Lab’s strategic approach to integrating the right technologies to fit our business. The value Technology Lab  brings from an IT leadership perspective is invaluable to our current and future business growth and efficiency.”

Overall, we provide direction from an IT leadership perspective, which has proven to be invaluable to the client’s current and future business growth and efficiency. Technology Lab provides the client with a single IT partner that accomplishes everything, rather than working with and managing multiple partners and vendors. Best of all, the executive team members can do what they do best and leave the IT challenges for us to solve. 

Services Provided

  • Managed IT Services

     

    • Help Desk Support
    • Proactive Monitoring & Maintenance
  • Mac Enterprise

     

    • Network
    • Servers
    • Security
    • Workstations
  • Ongoing IT Strategy and Consulting (vCIO)