Managed IT Services and Internal IT Staff—How We Work Together

The beauty of managed IT services: organizations can have their cake and eat it, too. How, you might ask? Organizations can keep their IT departments and outsource day-to-day IT. 

This might surprise you. After all, it’s a common misconception that organizations fire their internal IT departments when outsourcing. According to a CompTIA report, a mere 6% of organizations eliminated their internal IT after bringing on a Managed Service Provider.

When a provider is hired to support an organization’s IT functions, there are a few different goals: more efficient IT operations, strengthened cybersecurity, and regulatory compliance, to name a few. But, how do managed IT services integrate with an already-established IT team? 

We’ll walk you through how we work to build a relationship with our clients’ internal IT staff. 

We Foster a Cohesive Relationship

As with any relationship, business or otherwise, it’s vital that everyone feels supported. We approach each client’s internal staff with the intention of becoming one cohesive team. 

Here’s how we create a supportive partnership: 

  • We train the client’s internal IT team on how to utilize our ticketing system so that we are functioning as one team.
  • We offer the client’s team access to 20 engineering and leadership resources to support their day-to-day operations. 
  • We provide the client’s team with access to our internal chat tool so that they can easily communicate with our team of engineers. 

By working from one system, we achieve the goal of cohesiveness, becoming a team who works together on issues and projects. However, the primary factor that makes the relationship work is that we make the client’s team genuinely feel like part of ours. 

We Design a Customized Technology Plan

From the beginning of the partnership, we spend time with our clients’ IT staff to have an in-depth understanding of how the organization functions. Operations can be dramatically different between organizations, because each one has such unique needs and goals. So, before we design a long-term technology plan, we identify where we can add the most value. 

Each organization’s approach to an MSP partnership will be different, but at the end of the day, the goal is always the same: provide support and improve IT operations. With such great objectives, the cost must be outrageous, right? Actually, using managed IT services saves an organization money in time and resources. 

We Save Time and Money

It’s logical to assume that adding managed IT services will be costly, especially if an organization keeps its internal IT department. In reality, we provide clients with access to 20 engineering and leadership resources for the cost of one or two internal hires.

Organizations spend less because they eliminate:

  • Hiring
  • Training
  • Management
  • Turnover 

Working with a Managed Service Provider is the equivalent of adding a team of fully-trained experts to your department without spending the time and money on their development. Organizations can scale their internal goals and abilities virtually overnight.

We Can Help 

Technology Lab’s focus on integration provides our clients with the opportunity to grow quickly. We handle daily IT tasks so your team can get back to focusing on core functions and revenue-driven technology projects. 

Contact us to schedule a consultation. Our team of engineers will walk you through our services and identify how we can help your organization reach its goals—inside and outside of technology.